Refund and Cancellation Policy

Introduction

This Refund and Cancellation Policy describes our policies regarding refunds and cancellations for purchases made through the AI Prescription Saathi app. By making a purchase through our app, you agree to be bound by this policy.

AI Prescription Saathi is operated by AUTOOM STUDIO (OPC) PRIVATE LIMITED, a company registered in India. This Refund and Cancellation Policy applies to all users of the AI Prescription Saathi app and is aligned with our parent company's refund and cancellation policy standards.

1. Payment Processing

All payments for AI Prescription Saathi app purchases, including scan credits and other digital products, are processed securely through our Digital Payment Partner, a trusted payment gateway. Our Digital Payment Partner handles all payment transactions and ensures secure processing of your payment information.

By making a purchase, you acknowledge that you have read and agree to our Digital Payment Partner's terms and conditions, which govern the payment processing aspect of your transaction. Our Digital Payment Partner's terms can be found on their website.

2. Refund Policy for Digital Products

AI Prescription Saathi offers digital products and services, including but not limited to scan credits, premium features, and other in-app purchases. In accordance with standard practices for digital products and services:

All sales of digital products are final. We do not provide refunds for any digital products or services purchased through the AI Prescription Saathi app, including:

• Scan credits or tokens purchased
• One-time purchases of premium features
• Any other digital products or in-app purchases

This no-refund policy applies to all purchases made through our Digital Payment Partner payment gateway and is in line with standard industry practices for digital goods and services. Once a digital product has been purchased and delivered to your account, it cannot be returned or refunded.

3. Cancellation Policy

Since all purchases in AI Prescription Saathi are for digital products (one-time scan credits and purchases), cancellations are not applicable. Once a purchase has been completed and the digital product has been added to your account, the transaction cannot be cancelled.

If you have any concerns about a purchase before completing it, please review your selection carefully and contact our support team at support@aiprescriptionsaathi.com if you have any questions.

4. Exceptions and Special Circumstances

While our standard policy is no refunds for digital products, we may consider refund requests in the following exceptional circumstances:

• Technical Errors: If a technical error on our part resulted in a failed transaction or incorrect product delivery, we will investigate and may issue a refund or credit at our discretion.
• Duplicate Charges: If you were charged multiple times for the same purchase due to a system error, we will refund the duplicate charges upon verification.
• Unauthorized Transactions: If you can prove that a purchase was made without your authorization, we will investigate and may issue a refund after verification.

To request a refund under these exceptional circumstances, please contact us at support@aiprescriptionsaathi.com within 30 days of the transaction date. All refund requests must include your transaction ID, purchase date, and a detailed explanation of the issue. We reserve the right to investigate all refund requests and determine eligibility on a case-by-case basis.

5. Refund Processing

If a refund is approved under the exceptional circumstances outlined above, the refund will be processed as follows:

• Refunds will be processed within 7-14 business days after approval
• Refunds will be issued to the original payment method used for the purchase
• The refund amount will be the full purchase price, excluding any transaction fees charged by our Digital Payment Partner or your bank
• You will receive an email confirmation once the refund has been processed

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or financial institution. Contact your bank if you have questions about the refund timeline.

6. Dispute Resolution

If you have any concerns or disputes regarding a purchase, we encourage you to contact us first at support@aiprescriptionsaathi.com. Our support team will work with you to resolve any issues.

If you are unable to resolve a dispute with us directly, you may contact our Digital Payment Partner's customer support for assistance with payment-related issues, as our Digital Payment Partner processes all payment transactions.

7. Digital Payment Partner Terms and Conditions

All payment transactions are processed through our Digital Payment Partner. By making a purchase, you agree to our Digital Payment Partner's terms and conditions, privacy policy, and refund policies, which govern the payment processing aspect of your transaction.

For information about our Digital Payment Partner's terms and conditions, please visit our Digital Payment Partner's official website or contact our Digital Payment Partner directly. We are not responsible for our Digital Payment Partner's policies or practices, but we work with our Digital Payment Partner to ensure secure payment processing.

8. International Applicability

This Refund and Cancellation Policy applies globally to all users of AI Prescription Saathi, regardless of their location. However, please note that:

• Local consumer protection laws may apply in addition to this policy
• Certain jurisdictions may have specific refund rights that cannot be waived
• Our Digital Payment Partner may have region-specific terms and conditions that apply to your transaction

If you are located in a jurisdiction that provides mandatory refund rights for digital products that cannot be waived, those rights will apply in addition to the exceptions outlined in Section 4 of this policy.

9. Governing Law

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy will be resolved in accordance with Indian law, subject to any mandatory consumer protection laws in your jurisdiction that may apply.

10. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. We will provide notice of changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the app after such modifications constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding refunds or cancellations, please contact us:

Please include the following information in your refund or cancellation request:

• Transaction ID or order number
• Purchase date
• Amount paid
• Reason for refund request
• Any supporting documentation